At Anna and Dean Leathercraft, every item is handcrafted with care and attention to detail. Please read our policy below before placing your order.
1. All Sales Are Final
Due to the made-to-order and handcrafted nature of our products, we do not accept returns or exchanges for change of mind, wrong color, or sizing errors. Please double-check your order before confirming.
2. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 3 days of receiving it. We will gladly assess the issue and offer a solution—either a replacement or refund—on a case-by-case basis.
3. Conditions for Refund/Replacement
To be eligible:
- You must provide clear photo(s) of the damaged or incorrect item.
- The item must be unused and in original condition.
- Return shipping (if required) is at the buyer’s cost unless otherwise agreed.
4. Non-Refundable Items
- Custom-made or personalized orders
- Sale or discounted items
- Delays caused by shipping or customs (beyond our control)
5. How to Start a Claim
Email us at annadeanleathercraft@gmail.com with your order number, issue details, and supporting photos. We’ll get back to you as soon as possible to assist.
